Introduction
Welcome to Waadaa Store. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding it.
By using our website and placing orders, you agree to the collection and use of information in accordance with this policy.
Summary: We only collect what we need to process your orders and improve your shopping experience. We never sell your personal data to third parties.
Information We Collect
Information you provide directly
- Order information: Name, phone number, email address, shipping address, and city when you place an order.
- Payment information: Mobile banking transaction IDs or bank references (we do not store card numbers).
- Communications: Messages sent through our contact form, questions, or reviews you submit.
- Newsletter: Email address if you subscribe to our offers and updates.
Information collected automatically
- Browser & device data: IP address, browser type, operating system, and pages visited.
- Cookies: Session cookies to keep your cart active. We do not use tracking cookies for advertising.
- Usage data: Pages viewed, time spent, and links clicked to help us improve the site.
How We Use Your Information
- To process and fulfil your orders and send order confirmations.
- To contact you about your order status, delivery updates, or issues.
- To respond to your inquiries, questions, and support requests.
- To send promotional offers and newsletters (only if you opt in).
- To improve our website, products, and customer experience.
- To prevent fraud and ensure the security of transactions.
- To comply with applicable laws and regulations in Bangladesh.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these situations:
- Delivery partners: Your name, phone number, and delivery address are shared with our courier partners (e.g., Pathao, Redx, SA Paribahan) solely to deliver your order.
- Payment processors: Transaction references may be verified with mobile banking services (bKash, Nagad, Rocket) or your bank.
- Legal compliance: We may disclose information if required by law or in response to a valid legal request from authorities.
Cookies
We use strictly necessary cookies to keep your shopping cart and session active. These cookies are deleted when you close your browser and are not used for tracking or advertising.
You can disable cookies in your browser settings, but this may affect your ability to add items to the cart or complete checkout.
Data Retention
We retain order and customer information for as long as needed to fulfil orders and comply with legal obligations (typically 5 years for transaction records). If you request deletion of your data and have no outstanding orders, we will remove your personal information within 30 days.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
To exercise any of these rights, contact us at info@waadaastore.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Phone: +880-1700-000000
- Email: info@waadaastore.com
- Address: Chittagong, Bangladesh